Not a disaster but very frustrating rental

Canada

Reviewed: Wed, Sep 11, 2019

About ACE: 6.7 /10

Personnel are nice but check-in process is confused and chaotic. Personnel are nice but do not explain the difficulty of getting and returning a vehicle given the underground parking and storage. The vehicle itself was not well maintained. The "change oil soon" light was on when we first got it. The windshield wiper liquid was empty. The low tire pressure indicator was on within a few miles of leaving the location. The return attendant knew that this was a false alarm when I returned the car. I wasted $10 putting air in one tire every time the indicator came on. All in all this location needs some intense training.

About QEEQ: 10.0 /10

ACE

Montreal

Canada

Economy | Toyota Yaris 2 Doors or similar

15-day rental

Relevant Reviews on ACE in Canada

Yehudi Back

Canada

2-day rental

ACE

Billy Bishop Toronto City Centre Airport(YTZ)

Toronto

Canada

Reviewed: Tue, Aug 13, 2019

About ACE: 10.0 /10

Great, excellent service

W.Ronald

Canada

4-day rental

Economy | Hyundai Accent 2 Doors or similar

ACE

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Sep 8, 2019

“Don't use easyrentcars.”

About ACE: 2.0 /10

Don't rent from Easter re gal in Vancouver BC. First of all I thought I was renting from Ace. We used Ace in Europe and we were delighted. How this time it turned out not to be Ace but a sub company. My rental for 5 days was to be $144.00. I was not informed that the discount car rental sub company would not accept my personal car insurances. Discount wanted $50 per day for their insurance. The clerk told me this was BC policy. I called Hertz and got a rental no problem and they accepted my insurance.

M.Bagger

Canada

3-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Aug 29, 2019

“Great experience! AAA+++”

About ACE: 10.0 /10

This location is off site in Calgary, we waited about 50 mins to be picked up , ( Tip, call when you get off your flight for pick up!) Driver was friendly and apologized for the delay, busy and weather! Clean car , Brand New Kia Soul 1500km , over all great experience! AAA +++

About QEEQ: 10.0 /10

T.Baker

Canada

1 days rental

Large SUV | Hyundai Santa Fe 7 Seats or similar

Reviewed: Sun, Aug 18, 2019

“Long wait but overall good experience.”

About ACE: 8.3 /10

They tried to give me a smaller vehicle than booked but once noted they brought the proper vehicle.

About QEEQ: 8.0 /10

Cheapest price I could find.

David B.

Canada

1 days rental

Compact SUV | Toyota RAV4 or similar

ACE

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Sat, Mar 2, 2019

“Ace are Liars”

About ACE: 4.3 /10

They were terrible. I reserved an Toyota RAV4 for the snow storm coming to Toronto. When I got there they said they had no SUV’s even though there was one sitting in their driveway. “That’s for someone else”, they said. Garbage.

Not a disaster but very frustrating rental

Relevant Reviews on ACE in Canada

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