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Live chat Email us Service Code: 9540925339
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Not a disaster but very frustrating rental

Reviewed: Wed, Sep 11, 2019
About ACE: 6.7 /10
Personnel are nice but check-in process is confused and chaotic. Personnel are nice but do not explain the difficulty of getting and returning a vehicle given the underground parking and storage. The vehicle itself was not well maintained. The "change oil soon" light was on when we first got it. The windshield wiper liquid was empty. The low tire pressure indicator was on within a few miles of leaving the location. The return attendant knew that this was a false alarm when I returned the car. I wasted $10 putting air in one tire every time the indicator came on. All in all this location needs some intense training.
About QEEQ: 10.0 /10
Economy | Toyota Yaris 2 Doors or similar

Relevant Reviews on ACE in Canada

Yehudi Back

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Reviewed: Tue, Aug 13, 2019
About ACE: 10.0 /10
Great, excellent service

Jefee Jackson

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sat, Sep 7, 2019
“Great experience”
About ACE: 10.0 /10
Car exceeded my needs
About QEEQ: 10.0 /10

J.Malliet

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Tue, Aug 20, 2019
“Additional insurance requirements for not being a Canada resident were NOT disclosed in the contract”
About ACE: 7.0 /10
I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!

T.Baker

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Large SUV | Hyundai Santa Fe 7 Seats or similar
Reviewed: Sun, Aug 18, 2019
“Long wait but overall good experience.”
About ACE: 8.3 /10
They tried to give me a smaller vehicle than booked but once noted they brought the proper vehicle.
About QEEQ: 8.0 /10
Cheapest price I could find.

Terrible Experience

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Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, Jul 8, 2019
“I was given a huge dirty 4x4 truck, when I ordered a clean small SUV. Horrible experience.”
About ACE: 3.0 /10
I had to take a cab from the airport because the shuttle was "missing in action". The vehicle I ordered was not available. The vehicle I was given was filthy, huge, and stiff. Who wants to drive a 4x4 pickup around Calgary's and Edmonton's downtown cores? Lastly, I have knee issues...who wants to be climbing in and out of this huge truck. This was a bad experience.

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