Would not use again

L.Bendelow

Portugal

Reviewed: Sat, Sep 14, 2019

About SURPRICE RENT A CAR: 8.0 /10

The car was new but the gear box had been clearly ragged about and reverse was easy to slip in to, few marks and scuffs but generally a good, large estate. The baby child seat that we paid over €50 for the week was useless. It was not secure using seatbelts and it was well used, it had no isofix base. The shuttle on collection did not have a car seat either and my baby had to sit on my knee. The pick up process was slow and painful. On both occasions (pick up and drop off) I heard many complaints about extra charges. We were also charged extra as the credit card was in my partner’s name and we had to add her as a driver, even though the t&c’s said if the cc was in the name of someone else, further ID may be required. Overall I think I will pay more in the future for collection at the airport, Surprice clearly need more staff and a smoother more streamlined pick up process.

About QEEQ: 10.0 /10

Booking was very easy. Cancellation and price watch was simple and beneficial. I will use easyrentcars.com again

Compact | Ford Focus Estate or similar

7-day rental

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S.Mcdermott

Portugal

9-day rental

Full Size Van | Mercedes-Benz Vito or similar

Reviewed: Sat, Sep 7, 2019

“I would pay the difference and pick up from the airport. To much risk with the poor transfer. Never”

About SURPRICE RENT A CAR: 4.7 /10

I booked a Mercedes and got a Peugeot On return we went to the drop of point and it was closed. Someone turned up and as the transport was full as more families were waiting. I told the company I will drive my full van to the airport as I would of had to wait another 30 minutes. Also the wipers had a massive RIP in the middle so every time I wiped the window I had to use a towel so I could see My score is less than yours will never use again

About QEEQ: 8.0 /10

As above

L.Wirth

Portugal

4-day rental

Small SUV | Nissan Juke or similar

Reviewed: Thu, Jun 20, 2019

“Easy and super affordable”

About SURPRICE RENT A CAR: 9.0 /10

The shuttle came right as we were getting to the pick up location and it was a short drive and easy check in process. We added a day last minute and then didn’t need it but still had to pay (understandable but wish they would have made that clear when we added on). Return was quick and easy as well.

About QEEQ: 10.0 /10

Really affordable online reservation system, a third of what it would’ve cost otherwise.

Frequent traveller

Portugal

9-day rental

Economy | Toyota Yaris or similar

Reviewed: Sat, Jun 1, 2019

“Good value”

About SURPRICE RENT A CAR: 8.0 /10

Only comment is as the rental office is off airport need clear direction /assistance on how get car back to rental site and useful if client asks for help on arrival for onward travel. Staff were not helpful, I was told there was sat nav in the car , but found it a nightmare to use and I had no proper address for return journey to input . Something as simple as having the rental site saved as a favourite on the sat nav ? Or if client has address for onward location , shown how to use dat nav if going to use it when travelling ...It dies cause me some worry while I was away ., but good car , price and general service. It has made me think I’d rather have an on-site pickup at airport , no stress on getting lost and motorway fines.

About QEEQ: 8.0 /10

J.Weiniger

Portugal

7-day rental

Full Size Van | Mercedes-Benz Vito or similar

Reviewed: Thu, May 2, 2019

“Average rental with below average vehicle”

About SURPRICE RENT A CAR: 7.6 /10

I was expecting to rent a Mercedes Vito but I was disappointed when we were given a Renault minibus not what I had paid for. And the van was not in great condition.

About QEEQ: 8.0 /10

T.Meads

Portugal

4-day rental

Mini | Peugeot 108 or similar

Reviewed: Sun, Apr 28, 2019

About SURPRICE RENT A CAR: 9.0 /10

the car was perfect for the two of us, we were pleased with it for a small car very comfortable, it was not clean inside or out, apart from that happy with the car, the only issue I have is the drop off was not clear on my booking papers it said drop off at airport the shuttle driver said to park the car at car park 1 and pointed out where to park, it was not clear on papers from rental desk where to return car it gave a map of location but no return details, this needs to be made clearer, we would use this company again.

About QEEQ: 8.0 /10

dont know about the price drop but were happy with the price paid, booking was easy, will use this site again, thankyou

Would not use again

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