Meh. Confusing and inconvenient.

Great service, nice helpful friendly staff

Was a little difficult with language. We are kiwis and all staff Asian descent. We did not really know about the 3rd party insurance arrangement. When we brought no excess insurance the thought of having to pay an excess and then claim it back sounded a little dodgy. thankfully we had no incidents.

The car was very clean. Ran well. Staff were diligent about checking for damage before and after. The little car served us well for the transfet

It worked well

Hard to find pick up location. Staff were rude. Charged $500 at pick up that is not outlined in T&Cs that gets returned after 20 days, they refused to take credit card, this is not a normal process when hiring cars. They made me check the car for damage in the rain. Tried charging me for a window crack no bigger than 1mm that was not caused by myself. Take a week to respond to emails. Would not recommend.

The car I got was exactly what I asked for and was really clean. The only downer is that the whole computer system was in Japanese and it could not be changed, there was also no USB port which is what I requested.