Counter person said he would give us an upgrade for putting my wife's name on the paperwork to be able to drive the car. Not so, the upgrade cost me.

Waited 2 hour in a line of 5 people in front of us and more people behind us, for car pick up. This started at 8:30 at night. The agent tried convincing us that the reserved economy car would not serve us and that we should upgrade to an SUV. He even said we would be getting a Kia Rio. He walks out to pretend to see if the car is ready. He returns saying that only SUV's are available. We go out to the parking lot and there are only around 6 Toyota Sierras and Ford Yukons total automobiles. The 3 agents were all trying to up sell all the customers instead of just telling them upfront that all the other cars were sold out. The Sierra was not cleaned well, no windshield washer fluid, tire was leaking air, and the "needs maintenance" warning stayed on during the rental.

Like: Good mileage.
Dislike: Vehicle seemed to have some steering issues. Especially bad handling when going through small dents in the road on the freeway at highway speed. Also there was a big bulls eye in the windshield that looked like an attempt to fix it had been made. Didn't notice it until I drove off the site and immediately went back in to have it noted on my damage sheet. I wondered if I hadn't caught it would I have been charged with the damage? Also I will never rent a car in Colorado ever again due to the crappy new law that requires compensation to the rental company for each day the vehicle may be off the road if it needs repairs. One more step toward Californication of a once great state.

Like: I liked the friendliness and the service.
Dislike: The first car I was given had low tire pressure so I had to go back inside to get a different car. The second car I was given and left with still had some trash in it from the previous renter! Not a big deal, I just thought that the cars were supposed to be cleaned out between reservations.

Like: Fast and efficient. Good price
Dislike: Building could get a make-up job.