Nice car and good service

Counter staff was unfriendly and in rush. However car was in good condition. Few marks on the body fat were not mentioned on the paper, had to make it signed

Easy rental process as always

Thought price was high for our needs. Requested a build in GPS system but the vehicle given was the only one available with that or do we were told.

We had to wait far too long to get a car, along with 12-15 other people. They were terribly short staffed and couldn't cope. While we ended up getting a different car as the staff were besides themselves trying to accommodate all customers, the waiting experience was not good, there is no waiting space or seating.

The staff at the counter kept up-selling me on insurance, even after I told him I had purchased it on EasyRentCars. Had to turn him down on three different attempts. He even pushed the Insurance voucher away when I showed it to him. Finally, he said what I had reserved (Economy) wasn’t available and started up-selling me on upgrades. After I turned down all his upsells, he said then I’d have to wait “a bit” for them to get me an Economy. So I, along with my mom and my aunt (74 and 63 respectively), sat and waited for about 25 minutes, before they finally brought up a Kia Rio that had a big dent on the hubcap of one of the front tires, visible patches of scratches in various locations of the body, and 60000+ kilometers registered to the odometer. The car was also making a really weird noise under the front compartments when it was driving on the road. So in conclusion, I arrived on time for my reservation, but the entire pickup process took 45 minutes and I got a car that’s, in my opinion, not really in a rent-able condition.

Booking process very efficient and easy.

The car is too small , so the counter staff up sale us a bigger car but charge more