Overall very good value

Fox pushed to up sell when processing us through by having the agent say we needed to purchase $12.99 per day for the electronic highway toll pass while driving in Florida. The agent said there were no longer any cash toll booths on any toll highway. This was not true… We declined and we’re nervous about the tolls, after researching the issue and using cash toll booths we felt a lot better about it.

No price drop for Fox

Took a lot of time. Kept wanting me to upgrade.

Seemed to be a smooth processing

Need more people assisting at the counter for rental pick up. Only 2 working and one said they volunteered to stay over to try to help the over an hour line that continued past myself. The times and number of rentals scheduled should be managed better by scheduling staff durning those busy times.

Clerk "Evley" is one of the rudest persons I have ever dealt with. Thinks he knows it all when I showed him he didn't he still wanted to argue. Wouldn't help us until he heard me calling help line at 130 in the morning and I left it on speaker so he could hear that Easy rentals was also FOX. Thought us being stranded was the funniest thing.

No I didn't receive the jeep that was made with our reservation. The line was horrible and they only had 7 vehicles left when we got there. They said it didn't matter if we all had reservations or not and that their policy is first come first serve. It was the worst experience I have ever had renting a car. I will NOT ever or refer Fox Rental to anyone!!!!!