Not Hassle Free

I paid an extra 30 euros for an upgrade and the car was excellent and good value for money

You did very well!

Interrent charged an additional 191.39 euros, despite easyrentcars receipt saying I'd paid for the car and fully comprehensive insurance and no payment was due on arrival. This was like arriving at the airport for a flight I booked and being told it cost 200 euros extra!? I've then been charged a late charge of 40 euros and I'm still awaiting my 80 euros petrol deposit from May (now August) despite returning the car full and within the hour of the nominated return time. I called several times and was awaiting a response to the emails they had told me to write to. They then directed me to an online claim form, which I've just recieved a response to. They have informed me that the 191.39 is a compulsory charge, even though it was put in the 'Extras' column (therefore not allowing easyrentcar to claim the money back), and not included when or clearly noted when booking the car. It's been an expensive and frustrating experience.

Be very aware on pick up, counter staff FORCE you take their extra insurance. And try every trick in the book to get you to take it on. Even when I purchased the extra insurance through easy rent cars through AXA. Girl on the desk said we were covered for nothing. And would be charged at any and every event. She even said she didn't know who AXA was, yet when she opened their insurance policy. They were covered through AXA. My advice, DO NOT be fooled by their lies. If your policy has it on black and white. Stick to your guns. They'll even threaten to revoke the voucher and refuse the hire. But you are covered. And don't let them hassle you.

Perfect. Easy service. And when I encountered problems at inter rent desk. The lady in the customer service centre for easy rent cars was very helpful and confirmed my policy. Thank you very much. I will always use Easy rent cars for future rentals

Pick up location was incorrect so spent an hour walking round trying to find where i should be! Helpline number was in Singapore and when connected i was unable to get through to anyone.. Made to pay extra at the counter even though the booking confirmation clearly said nothing more to pay

Poor customer service.