Not Hassle Free

Booked an Alfa Romeo or similar, received a Volkswagen Gold, car was ok no issues to report, seemed to use a lot of fuel but otherwise ok, was a very basic model. But it was what I booked so can't complain.

Great app, prices need to be lower compared to other booking companies.

Everything was smart and easy.

A very budget business, poorly staffed, unable to communicate accurately. I am waiting on a final charge to come through that will no doubt layer yet another cost on top of! I will be expecting some money back!

The instructions said the office was opposite check in desks 165-170, there are no offices there. Got sent here there and everywhere by staff at Madrid airport and eventually found the office on a different floor! Mentioned this to the man on the counter and he just shrugged and said they knew it was wrong! He was very rude, in a bad mood, unhelpful, not at all friendly, very pushy trying to sell me insurance I already had and told me they were blocking one amount from my card and then blocked more. He also lied to me, telling me the amount would be blocked for 30 days, trying again to get me to sign for the insurance. When I returned the car they confirmed the balance would be unblocked within 2-3 days!

Very quick and easy.

Like: nice car clean and tidy, brand new , very economical on both hire charge and fuel ,loved the fact that the car was on airport pick up , hassle free