Price, car condition, counter/receiving agents are all very good.

Picking up the car was quick and easy and the staff was polite and helpful. We got upgraded from a Corolla to a Durango, and for the price, it couldn't be beat, even if getting there was a bit of a trek. The car was very clean. Dropping off was a whole other story... There were a lot of people, and everyone had to go inside to turn in keys and sign off on the rental. Everyone (pick-ups and returns and people who had parked their personal car there) was in the same line (which created a very long line) and they seemed understaffed to handle that. It was disorganized and inefficient. One woman was working with a couple and she seemed very angry/annoyed and kept walking away and going to the back without saying anything to them. Most of the staff appeared or acted unhappy to downright rude. That being said, at some point, someone separated all the people picking up personal cards and helped them, then helped all the people returning cars and it went much faster. The shuttle driver was very kind and polite and being taken directly to the airport after the return was helpful.

Price Drop Protector was great! I already felt I was getting a great price, but it even saved me a few more dollars without me having to do anything!

More counter staff at pick up and more regular airport shuttle at airport

Either their phones were malfunctioning or staff weren't answering, but I waited 45 minutes to be picked up at the airport. Not a good start. Once at their site, things were ok. Car fine. Staff maybe assumed I knew the "ropes" more than I did. I had to ask questions. It all worked. Price was amazing.

No problems booking. I was a bit confused how Easyrentcars and the actual rental company were connected.

Free upgrade to Jeep Wrangler. Nice!

Like: Price
Dislike: I didn’t get the car that I wonted.