One of the better renting experiences ever.

Great car rental company! The staff was very friendly and helpful during the car pick-up. I will rent from Alamo again.

At Los Angeles Airport, you need to take the Alamo shuttle bus, which takes about ten minutes. The process went smoothly, although immigration took a bit longer. The car rental procedure was easy and you could choose from cars in the same category. Luckily, after some deliberation, we chose a GMC SUV instead of the originally booked Grand Cherokee. Returning the car in Salt Lake City was super convenient. Follow the Rental Car Return signs at the airport, park the car, and an employee will scan the vehicle with a handheld device, and that's it!

I went to a small store in Orlando. The space wasn't big, but there were quite a few people, and I waited for about 20 minutes. However, the whole process was very fast; providing a credit card and driver's license was basically all that was needed.

Like: The staff were friendly and helpful
Dislike: We booked a Kia Rio (or similar) and got a Kia Soul. The Rio looks more like a sedan while the Soul looks like a miniature station wagon. The Soul served our purpose but is not the most attractive vehicle in my opinion.