Terrible

The car was extremely dirty and the customer service agent could not switch it out for another. It had a strong smell of weed and when we got to our destination and were unloading the car my son found a joint under the passenger seat. The car had definitely not been cleaned or serviced before they gave it to me. The tire pressure was uneven and the car pulled to one side.

Check in took forever because there were only 2 people to handle all of the customers. Vehicle had high miles.

Staff was excellent except pick up took over an hour... need to fix this issue!

Excellent start to finish

Jeremiah was excellent at counter. Not just with us, but assuring customers behind us it would not belong. car had a lot of dents. Almost all doors and the back door also.

We were upgraded, which was nice after the approx hour wait in line at the counter. Once at the counter it went quickly.

I loved the rebooking option if the rates decrease by an identified percentage. Saved us $150.