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Search for Routes Car Rentals in Vancouver

Customer service at Routes needs work

Reviewed: Wed, Oct 9, 2019
About Routes: 8.3 /10
The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.
About QEEQ: 10.0 /10
Toyota Corolla image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

M.Levine

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Medium SUV | Jeep Cherokee or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sat, Dec 14, 2019
“9/10. Would have been perfect had the rental been free!”
About Routes: 10.0 /10
This was a great rental experience. Wonderful service and a great car.
About QEEQ: 10.0 /10
It was very good. We were 4 people with 4 big luggage and had a great car (Jeep Wrangler) to support us all, at a fair price.

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Full Size Van | Dodge Grand Caravan or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sat, Sep 21, 2019
“Great Experience and will definitely use it again.”
About Routes: 8.7 /10
Need to be patient for shuttle transfers and during car pick up.
About QEEQ: 10.0 /10
Awesome. Price protector is definitely a big plus!

K.Gravatt

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Medium SUV | Nissan Rogue or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Aug 9, 2019
“Horrible”
About Routes: 3.0 /10
Clean up your office inside and out. Clean your cars and put gas in them. Extend your hours for pick up and drop off to airport

Z.Claman

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Intermediate | Toyota Corolla or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Jul 17, 2019
“Really poor.”
About Routes: 7.0 /10
They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.
About QEEQ: 8.0 /10

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Medium SUV | Jeep Grand Cherokee or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Feb 15, 2019
“Impressive service”
About Routes: 8.0 /10
The car was excellent, however, the inside of the windscreen was dirty. This made driving I'm bright sunlight very difficult Also, the windscreen washer fluid did not contain de-icer/detergent and so immediately froze when sprayed onto the windscreen.
About QEEQ: 10.0 /10

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