Online Bait and Switch

I contacted the car rental company at the airport, and the shuttle arrived in about 10 minutes. The rental location is not far from the airport, taking at most 10 minutes by car. The car pickup process was very quick and easy. I will choose Routes again next time.

Long time for pick up car to collect from terminal, car was not ready when we arrived. Staff were very helpful though! Dropping off was a breeze and driver to airport was amazing!

Shuttle pick up time was longer than expected. Shuttle driver and counter staff were very polite and friendly. More shuttle service and additional counter staff will be helpful for faster customer service.

It was very easy to book online.

Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.