i actually was given a KIa Soul which was better because it handled really well in the snow I encoun

Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.

It was not clear that I required a credit card to pick up and that the card I had used to pay for the booking was not suitable for security deposit. This resulted in having to come back hours later once my brother had finished work to pick up the car and we ended up getting to our location after midnight. When picking up the car I overheard 3 other groups of customers in the same position that I was in. Once we picked up the car the lady at the desk said she would 'upgrade' the car but this did not seem to be the case, I dont think the car I had ordered was available and I overheard her upgrading everyones car in the line. This was not a good experience but the price was good.

I got upgraded so needless to say I was very happy with the car . I wish the pick up at airport was faster bs more efficient . On drop off I noticed a huge line up for pick up so I would recommend more staff to service customers

Great offer !!

I got an excellent deal through and was very pleased with their service AAA+

Good, easy to use service, highly recommend

Dislike: gas was not full tank to full tank.