Fox Rental insisted to charge additional insurances that were optional and threatened of canceling my rental if I don’t accept them !! Will never use Fox Rentals again !

I was jet lagged and the staff sold me a plate pass which I didn’t need to use once. The insurance was a lot of money and was not transparent ( as in other countries) as to how much it was. There was a lot of upselling going on. I’ve never had that at a car rental before so wasn’t expecting it. The front bumper of the car was loose and I had to keep pushing it back into place.

Lot of extra charge The price will be doubled after this charge And no any company refund the deposit Relly really bad experience

Not easy to contact customer service in airport for any reason

More staff needed at peak times.

Thank you

We had to wait in line for over an hour. The man who helped us wasted lots of our time, made us feel bad for not buying their gas, wouldn't believe me when I told him we had insurance already. Made me call my insurance guy but then wouldn't talk to him to confirm my insurance. Pushed and pushed us to buy their insurance, even though I already had my own.