I got a proposal to rent an electric car for the same price. I really enjoyed these possibility. Thank you

The car was nice, though it had some outer cosmetic damage from the previous rides. Didn't mind it, because everything was functional and the price was great. The rental process was easy, but you have to keep in mind that there are too many people renting the car at Milano Airport - I was 17th in line and with the 4 counters it took about an hour. The only big gripe I have - I forgot my wallet with driving license in the car and though I did call and wrote an email when I found it missing 10 hours later in another country I'm still waiting for the answer to my request! They said they are currently too busy to look for it and it's been 18 hours.

I was reluctant first to try the service because I always used another famous site, but the deals I've found here were too tempting. And it even got better when the Price Protection kicked in. A week before the date I got warning that the price was down and I managed to rebook the car paying 60% less. This is an exceptional service, thank you!

1) The car while booking said medium SUV. However it was a large size SUV. Parking is sometimes challenging in Italy. Ford Kuga shouldn’t be considered as small or mid size. It is a full sized SUV. 2) The experience with Insurance was BAD. While booking it said the full insurance was covered then while picking up the car I was shown different * that said it doesn’t cover full damage.

I asked for full-full petrol, they gave me half a tank. This is unacceptable. 45min pick up queue is also unacceptable. There are tech companies that let you unlock your car with an iphone, and not speak to anyone. I'm not saying we should expect this from every car rental company, but I still cannot believe how much paperwork we have to fill out and that it takes 8-10 minutes for every person to collect their car. They need to improve their processes otherwise they will lose market share to tech-companies (Virtuo).

The lady at the counter was very rude and she was acting like she was doing us a favor.