Good except for the smaller car

We had a problem with our flight and ended up getting to the car rental late. At first they gave me a hard time and said they would not honor our rental agreement. After telling them what happened to our plane with a fuel leak and being up since 4am they did honor the rental agreement.

Rental agent was very pushy and was trying to up sell all extra items without full disclosure on what options were best for me.

Waited LONG time at check in counter. Only 2 desks open with long line, and each check in way too long - 19 mins per on average!

I was very disappointed in the time I had to wait to pick up my car. I arrived at the time that I had specified when I rented the car online, as did the other people in line. There should have been more than one person on duty for the number of cars that were reserved for that time.

Arrived earlier than expected for pickup and waited in line at counter for 1.5 hours. Only 2 people on duty to help. Would not allow early pickup without adding huge extra charge. Had to wait until pickup time, over 3 more hours