FOX car rental failed miserably

C.GAGNON

United States

Reviewed: Thu, Oct 10, 2019

About FOX RENT A CAR: 5.7 /10

Their customer service and emergency road service was terrible. It took more than 4 hours for customer service to return my call and once they did, they disconnected me when transferring me to emergency road service which is automated. I’d already called them and it took 2 hours for a return call which had I been stranded could have proved dangerous and possibly fatal. Then it was almost 2 more hours before they gave me a new car. Additionally, I’d made an error on the drop-off time of the vehicle. I’d indicated 4:00 am instead of 4:00 pm on the same day. Myoverall cost skyrocketed to 376.00 US $ rather than the CDN rate! Overall, I’m am extremely dissatisfied

Compact SUV | Kia Sportage or similar

8-day rental

Relevant Reviews on FOX RENT A CAR Tampa Airport

K.Clarkson

United States

7-day rental

Premium | Chrysler 300 or similar

Reviewed: Mon, Jul 15, 2019

“Beware of up selling at Fox Rental Car in Tampa”

About FOX RENT A CAR: 5.3 /10

Rental agent was very pushy and was trying to up sell all extra items without full disclosure on what options were best for me.

R.Snyder

United States

7-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Mon, May 27, 2019

“Best price I found”

About FOX RENT A CAR: 9.0 /10

It took almost an hour once we arrived at the airport to pick up the car. There were initially only two people working and a line out the door. I was offered a million different things I had already declined online when I booked all costing more. Even a discount on tolls which there were none of. I knew that since I had already been to the same area before but the agent didn’t tell me that. Anything for more money. However the vehicle was great as well as the return process.

About QEEQ: 7.0 /10