When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.

Staff was very pleasant

Towards the end, the car indicated an Oil problem which was a bit disconcerting. Also, There are charges only my contract I don't understand nor were they explained (Premium Location & Smart return). And I don't understand the final amount charged to my card. There is no break up provided.

Goldcar provided excellent customer service. They were very kind during pick up & drop off. The only thing that was on the downside is that they charged €104 for a full tank which is not at all reasonable because when we filled up gas on the car, it was around the range of €50-70max for a full tank & we normally use up all the gas before fueling up. Also I’d like to add that when we got the car, gas was only 75% full. When we mentioned it to the employee he said this car is full tank & that it just doesn’t show full on the metre which is the most bullshit thing I’ve ever heard. Anyway long story short we ended up getting a refund of €25 for the not receiving the car in full tank. Other than that, everything went smoothly.

wheni went to collect the car i told them about scratches which they wouldn't write down telling me they they knew about them and that i would receive an email showing these scratches. when i returned the car the incoming person said that there were no scratches mentioned but when i showed them photos of these scratches they were happy