Counter staff were excellent, service was great and very friendly and helpful, though very difficult to find.

Car is fairly dirty and we are not sure if Alamo is part of enterprise group. It takes some time to pick up the car from terminal 2 arriving from terminal 1

Booked the car online, arrived at the airport to receive extra fees which were ridiculous. Will Never use this company again

downgraded our car when we arrived as the booking was not available (classic Seinfeld episode comes to mind). for the downgrade they said they would not charge me for the car seats I had already paid for, there was no reimbursement. They were not familiar with my insurance / options I paid for through the website and tried to sell me additional options I already paid for. Wasn't able to find the car rental place and needed to ask another car rental counter for directions.

We waited in line for 30 minutes and by the time we were seen, it was already later then the time we booked the car for. Alamo told us they had a car but needed to go clean it first so it would be even longer. We couldn't wait as we were hurry to get to our destination so took the car not fully cleaned which was fine luckily - the man at the desk said to bring the car back at 6/8 (three quarters) full of fuel due to the inconvenience of the car not being clean which was great. On returning the car, it was 7/8 full of fuel and the man there questioned us and we stood around for 10 minutes trying to explain what had happened and that we didn't have to bring it back full. He eventually took our word for it but it was frusterating that nothing was documented online to support this information. We have another booking with Alamo in a few weeks and think we will cancel due to the service.