It's a scam... we book from qeeq.com and paid for the amount that says on the website. When we got there they didn't let us rent the car even tho we paid for it. So at the end he said we have to take and pay for the full insurance and 300€ deposit money. At that point we were so tired of discussing about it back and forth so we paid for the full insurance and gave him 300€ for the deposit which he said we gonna get that back at the end of the rent day. So when we gave the car back he said everything was fine he checked and he said he gonna sent the 300€ back to our bank account right away so no need to worry. Few days later when we went back home the only amount he send was 30€?!? We try to call but the customer service is so rude ... I don't recommend

MALA ATENCION, AUTO OFRECIDO FIAT Y CONTRATADO ALFA ROMEO, Y RECLAMO POR LO OFRECIDO, CAMBIO DE AUTO A MERCEDES, SIN ESTAR DE ACUERDO EXCEDIDO EN EL COBRO POR CAMBIO DE AUTO MERCEDES Y EN PROCESO RECLAMACIÓN.

EN ESPERA DEL APOYO PARA LA DEVOLUCIÓN DE LOS CARGOS EXTRAS COBROS INDEBIDOS POR AVIS

I booked the car for my mom. 1. Person at the counter automatically added "fuel top up" surcharge, which also increased the location surcharge (since it's 20% of the total price), and hence they said she would have to pay the extra when the car is returned. 2. He said if we top it up, then there will be no fuel surcharge, but there was still some money to be paid according to the contract (due to the increase of location surcharge). 3. After I figured this out, we had to ask for a new contract without the "fuel top up" service/surcharge. The original person at the counter was unwilling to help, but the second one happily printed a new contract, on which the correct price was written, where we don't have to pay anything extra (unless, of course, we don't return the car with a full tank). 4. Compared to other southern Italy rentals, I think it was pretty good and good price.

I had to wait 2h20 to pick up my car in Florence; I never experienced this. They had many customers but it seems to be a known problem. Why then don’t they make it a better experience? They could have at least reduced slightly the overall costs as I could not pick up the car at the right time because of this issue. Additionally, they charged a large amount of money on my credit card and now 2 days later I still did not get a refund. Note though that the staff was helpful and courteous though visibly missing some personnel (and at lunch a few desks were empty, I guess for the lunch break ... but with many, many guests including me waiting for hours). One good point though was that the staff at the airport (drop off location) was very quick and efficient.

Good day, I was suppose to pick up an automatic Audi A1, all wheel drive, 4 drs but none were available, so they try to rent me a Volvo for an extra 5 euro /day or a BMW for an extra 15 euro/day. I told them that the reason I book from you and from home with the super cover was for the reason I didn’t not want to pay more....so they offer the smart for 4 and it was the only auto left for the same price after what it seemed hours, I finally told them that a standard was fine. So they gave me an standard Peugeot 308, front wheel drive with summer tires and charge me an extra 38 Euro for the tires snow chains because we were heading to Roccamorice in the province of Pescara. We were basically stuck in town for 10 days, because of the snow , the vehicle was useless in those conditions and the snow chains were just a waist of time and $. We actually used my sister’s vehicle ( a small GM spark with winter tires on). On the way back to the airport on January 14 ( 2:30 hours trip), It was very stressful because the highway to Rome from Pescara was icy and very dangerous to about 30 minutes from Rome.