Europecar awesome, EasyRentCars not so much!

There was a minor issue when we rented the car. We asked the staff for an electronic toll collection device and they said they had one. We signed the contract and the staff, probably eager to get off work, didn't include it properly. When returning the car, we were almost fined for electronic toll fees. Thankfully, my child, who speaks fluent Portuguese, argued our case and pointed out the contract wasn't signed correctly. The return staff then realized it was a mistake from when we rented the car and apologized. It was resolved smoothly in the end.

I got charged 95 euros to drive in Portugal. First they charge me. I would like some of explanation. I told them everything was payed for,they to discuss it with the rental company.

Like to know why I got charged 95 to drive in Portugal. Told them everything was payed for. They told me to discuss it with the rental company.

I found the staff at the counter treated me differently as I had used a 3rd party provider and not booked direct and criticised the paperwork I had. They then tried to sell me excessive insurance that I didn't want. When I said no they then told me my car would be inadequate for the terrain and tried to bully me into an upgrade. All the time they were pushing to spend more money at the desk, I guess they get commission.

The car was brand new but the engine was noisy and seemed to have trouble shifting gears even though it was an automatic and I was always driving exactly the speed limit. I was pressured into buying $600 in insurance for the one-week rental because they said that if there was even a small nick in the paint from a rock I would owe tens of thousands of Euros. The woman at the sales desk wrote down some huge numbers of fines that I would be charged. I returned the car with 600 km of mileage and in perfect condition -- but I had been pressured to buy a ridiculous amount of insurance. I will not rent from them again.

Great counter staff, very helpful, friendly and good communication.