Average car

VERY TIME CONSUMING GATHERING ALL THE INFORMATION REQUIRED TO PICK UP. ALSO, AS I ONLY HAD £1500 ON MY CREDIT CARD I WAS FORCED TO PAY IN ADVANCE FOR PETROL I NEVER USED, RETURNING THE CAR BAck with virtually half a tank of petrol in it. On a positive note Ryan on reception is a credit to your organisation, and probably one of the reasons you are still afloat. Had it not been for him remaining calm and trying his best to help me I would not have picked the car up and certainly would have never used you again.

The car had an error warning sign that I couldn’t remove. Excess & Fuel deposit not returned immediately.

Didn’t get the car I booked - I got one much larger which most people might not mind but I was nervous driving a much larger car. They just said they didn’t have the one I booked. It took awhile to get the car and I had to ask them to fill the tank before I took the car which took longer. I also spent more on fuel as the car was much less economical than what I had booked. The staff were friendly and polite if a little slow, and my booking was cheap. The location is not that easy to access on public transport which added a lot of time to my journey to/from pickup. On drop off they didn’t advise me of any charges but did charge my card. It was a legitimate charge but staff should make the driver aware of charges at the point of drop off.

Waited 2 hours for our car and service was atrocious. They just kept saying nobody makes estate cars anymore, you can have your money back!! Not a solution when you have just arrived here with 4 suitcases and 2 tired kids

Car is not in a convenient location. Car was dirty. Car had lots of damage. Was charged for a scuffed alloy which I didn’t do - they are scam artists with the damage reports. Charged ludicrous fee of £200 for one inch scratch. Avoid.