CAR RENTAL REVIEWS ON EASIRENT IN EDINBURGH

long wait time for bus transfer

Abysmal customer service and misinformation when it came to our insurance. Also charged us for a tyre that was in bad condition from the start.

The worst car service ever. We would like a refund. 1)nobody came to pick us up from Edinburgh station or took our calls so we had to take a cab till the pick up point. 2)when we reached our car was not available and we had to wait 2 hours to finally get the car and leave 3)because of the late car arrival we had to pay extra to check out from the hotel 4) as suggested by the guy who gave us the car, my father - sent a complaint emails to the manager who never replied and did nothing about it. 6) we are also having a major problem with the left top car tyre since the first day. Every few km we need to stop at a gas station and fill it in. We were in the middle of mull with no gas station around and the tyre was very low in air so we couldn’t go on. Luckily for us a gentleman passing by in his car was a mechanic and he had a pump and stopped to help us out. 7) finally, this whole car rental company had been quite a disaster for us we and we didn’t even get an apology in return.

Customer service very helpful as we needed to change the drop off location to Glasgow. Pick up location a long way from Edinburgh Airport and drop off location was a gas station since it was before opening which was odd.

Great prices. Would recommend to others

Everything was in great shape.

Thank you fr the friendly check-in process.

Didn’t get the car we booked. Waited more than 45 minutes to get a different car. Counter staff scared us into buying insurance. Guy who handed over the car just gave the keys. He didn’t show operations of the car. He didn’t show mileage recorded. Fuel gauge was @ 75% mark. When complained, I was informed that in this car this is max. But when I returned the car, the indicator went to full. I have been cheated for more than 10 pounds of fuel. Didn’t offer to drop to waverly station.

It’s fine

Only complaint I have was the inside of the windows were not clean.

Counter staff very helpful.

Great car for our needs

We arrived late at night to the Edinburgh Easirent. Paul was on the desk and he quickly and efficiently got us on our way with a great Seat car. Great service and smooth pick up.

Sofa's were untidy as gave wrong impression as they did not reflect the rest of the service by Easirent.

EasyRentCars found car hire at great rate.

Staff is very feiendly, perfect service!

Counter staff were great - a pleasure to deal with. Car was a bit knackered. Wasn't impressed at waiting 40mins for the shuttle bus from the Airport - for that reason alone I wouldn't use again.

I would definitely recommend to a friend and I know who I will use to rent a car next time

Surprisingly friendly and efficient, but only once at the location, which was a real pain to get to: shuttle bus to nearby off-airport parking runs only 3 times an hour, which is no good if you're in a hurry.

Very helpful and engaging staff

Very easy to use

The hiring process was so slow and the condition of the hiring company offices is terrible. I had to wait for over an hour to pick up my car. The staff of this company were so rude. The condition of the car was so bad. There was an engine fault on the car and the guy told me to add some liquid to fix it which I did but the fault remained. The car only had quarter of fuel which so inconvenient. I will never book a car with easirent again. Terrible experience overall.

Seems like a good alternative to rental cars.com.

Car in average condition. Not clean. Making steering noises.

Great staff, made everything very easy, couldn't fault it

Very straight forward