Mediocre

The car was fine - we just think the huge fee you charge for returning the car to a different location is over the top as we are sure the car would of been driven back to the original location from where we returned it.

we booked it all online

Like: William served us last week and he was great to deal with! Gave us more than enough information and was very friendly and smiley
Dislike: N/a

Like: I got what I assured. Everything was perfect.
Dislike: I booked through easyrent car. The fare was shown including insurance, I had to pay more and as an advance I paid 53$ . But the main renting company HERTZ, did not get the money I paid at the time of renting. I requested easteent car for a refund. Really satisfied with the service of HERTZ. but east reat car is worse. Thank you

Like: Nice and Friendly Team and Great Location. Drop off is a breeze!!!
Dislike: Whilst drop off was painless, the pick up was time consuming compared to what I'm used to at other rentals. The amount of up selling the sales guy and his manager tried to do was sort of funny at the start but started to get a bit much and made me uncomfortable. Not only off putting in the end but time consuming. I actually spent money on insurance I would not have because of the constant up selling tbh. So I question were they nice or were they just nice to try to make more money!!??

Dislike: When i received the booking confirmation, I was confused by the address (avalon airport in Victoria) as it didn't say Victoria at all. I was very concerned that I had booked at some other avalon airport in the world. The only way i could check that i had the right place, was to google avalon airport Victoria, and it said it was in Beach Road, so i presumed that i had the right place after all.