Very good experience

We reserved a mini van, but were told none were available. We would have to wait over an hour. When I reluctantly decided to wait (because we needed the space), I was offered the option to pay $96 for a Ford Explorer. When I declined, the person reluctantly provided me alternatives (e.g. could not up sale me). Could not explain why a car I reserved 2 months ago was not available. Found chicken bone in the back seat!

We had booked a SUV and when we go to the counter we were told they do not have it. We were given a mini van. The car was horrible and did not even have a charging spot. After persuading the staff we were asked to come the next day to get the SUV. It was a long drive for us with all the traffic. This spoilt our vacation.

We expect better service and the booking site should also ensure that the type of car booked is available at the site.

J'avais déjà acheté une assurance avec vous en plus de ma propre assurance. FOX RENT A CAR m'ont par contre dit que je devais acheter une autre assurance pour être légal en Californie (à ce moment, je ne sais pas encore si c'est vrai). Après un peu d'argumentation, j'ai perdu patience et j'ai demandé le prix à leur employé. Il m'a répondu 20$ pour la semaine. J'ai alors accepté puisque ce n'était pas cher. Finalement, ce n'était pas 20$, mais plus de 300$. Quand j'ai dû payer, j'ai demandé à leur employé pourquoi le montant total de la facture était si élevé. Il m'a répondu que c'était parce qu'il y avait un dépôt, ce qui n'était pas vrai, le dépôt était sur une autre transaction. Bref, je me suis fait voler 300$.

This was the worst experience I have ever had renting a car. First we wanted a Jeep Grand Cherokee. What we got was a Mitsubishi which is smaller than a Jeep Grand Cherokee. But it all started when we got to the counter and had to wait for over an hour to get service. Everyone in line was complaining. Then we finally get to the counter and they try to sell us everything they can think of when we had already declined it when we booked. When I complained about the size of car we had paid for they proceeded to tell us that they do not have Jeep Cherokee at the same time the screen behind the counter was advertising the Jeep Grand Cherokee. When I mentioned it, the girl became very nasty. When we got to the garage to pick up the car, there was a Jeep Grand Cherokee there. The minute we opened the doors to the car, it smelled like someone had been on a horse farm with it. After sitting in the sun almost every day, it smelled even worse. I mentioned it to the attendant and he just ignored me. Because of the service we got, I made sure to check the car before we left and the back was all scratched so I made the attendant note it on our paperwork so we would not get charged for the damage. I will NEVER rent from FOX in San Francisco again. Worst experience renting a car ever.

To slow to pickup!