room to improve

Australia

Reviewed: Tue, Jan 7, 2020

About Europcar: 8.0 /10

i wanted to hire subaru forester and that is the reason i used your services, however they only got mitsubishi outlander, poor car. nothing they can do even i insisted. the outlander with damage and lucky i checked before picked up. they even claimed that was my fault when i dropped off, fortunate i took a picture of that damage at pick up. poor service.

About QEEQ: 10.0 /10

rapid and punctual

Europcar

Launceston Airport(LST)

Launceston

Australia

Medium SUV | Subaru Forester or similar

1 days rental

Relevant Reviews on Europcar LAUNCESTON AIRPORT

Annabelle Robeson

Australia

1 days rental

Europcar

Launceston Airport(LST)

Launceston

Australia

Reviewed: Fri, Oct 13, 2017

About Europcar: 10.0 /10

The service was very efficient. Since the rental fee was prepaid, the car pick-up process at the store was super quick. I paid a 100 AUD deposit, which was reasonable. When returning the car, I parked and saw an elderly gentleman inspecting the vehicle. After a quick two-minute check, everything was good, and I was able to leave immediately.

About QEEQ: 10.0 /10

A.Ahuja

Australia

1 days rental

Medium SUV | Toyota RAV4 or similar

Europcar

Launceston Airport(LST)

Launceston

Australia

Reviewed: Tue, Jan 28, 2020

“Good”

About Europcar: 8.7 /10

The counter was a little crowded with only one staff

About QEEQ: 9.0 /10

Later I found a cheaper option but was lazy to cancel and rebook thru another website

Matt

Australia

1 days rental

Economy | Kia Rio or similar

Europcar

Launceston Airport(LST)

Launceston

Australia

Reviewed: Mon, Jan 6, 2020

“Cheaper than going direct and once we had the car no problems”

About Europcar: 9.3 /10

Difficult to get a quote on comprehensive insurance and when i did, it did not match that quoted at the counter which was higher, the desk assistant was helpful in sorting this out Europcar had non of our details in the system or any other customers so it was an over an hour to process six customers with only one member of staff on duty, created for a poor customer experience

About QEEQ: 10.0 /10

I did not need to interact with Easyrentcar. One area for improvement would be a local Australian number for help, you have it for New Zealand, why make Australia call Singapore?