Car rental at it's finest

Took a lot of time. Kept wanting me to upgrade.

Seemed to be a smooth processing

The tires were low and back seats kept falling down.. main problem was that the fob didn’t always work leaving me unable to unlock the car.. I was traveling alone so the thought of being stranded was a bit worrisome.. I stoped locking the car...

Not teally

Tried to pressure sell additional insurance. Wrong size car given had a mid size suv instead of large suv. Could never get through to Customer services on phone!!

I felt that the counter help was not overly friendly and neither was the manager. They tried to push a minivan on me and when I declined I was offered a Mitsubishi Outlander which is no where the same size as a Ford Explorer. They told me this was all they had available. When returning the vehicle on Friday I left my SunPass attached to the window. When i realized it I went back down to get it and I as told from the manager (same one as pickup) that he was unable to retrieve it until Monday. He didn’t even bother looking or checking with anyone else to see if they had removed it. I would never rent from them again.

The wait at pick up counter was awful. I waited over 1 1/2 hours to Pick up a pre booked rental.