Not bad. When picking up the car, they just informed me that I didn't purchase the insurance from their company, and if an accident occurred, the deposit would be deducted. After I mentioned I had bought full insurance through the rental platform, they didn't say much and handed over the car as usual.

The service attitude was excellent, no hidden charges, and the pickup and drop-off process went smoothly, though the pickup counter was hard to locate.

Very good, the attitude is excellent.

Car was great. Too large to drive through Sicily. No info regarding tolls. Drop off difficult because hard to see sign where to drop off.

I was very satisfied with my rental experience this week. The clerk was very friendly. I rented one type of car, which it turns out was a little high on mileage, so the clerk changed me over to a newer model without asking, as a convenience. Drop off was quick an easy. Now just waiting for refund of my security fee which I expect to happen shortly.