Great car, shame about the pick up at hertz

Excellent service.

The pick-up and drop-off process went smoothly. The car had 90,000 miles on it, and the tires were from October 2023. I got too excited and forgot to thoroughly check the vehicle's condition. The tire pressure warning light was on, and this car couldn't reset it through the menu, which, although it didn’t affect usage, was annoying to see every time the car started. The low beams weren't working but there was no warning indicator, which was frustrating. I ended up using fog lights or high beams at night instead. The fuel consumption was a bit high, perhaps because I drove a little fast. For EZPass users, plan your route carefully before deciding whether to rent it.

Originally booked a Chrysler 300, but was told at Newark Airport that it wasn't available, and that there's no guarantee it will be! Later, they offered a choice between a Cadillac XTS and a Chevrolet Impala of the same grade. Considering the trunk space, we chose the Impala. Fortunately, the car was very new, with only 8000 miles on it. Driving performance was good and we were quite satisfied. Initially planned to give a 3-star rating. We had reserved a same-location pickup and drop-off, but due to traffic reasons, decided to return the car in Brooklyn. Successfully changed the return location at a Hertz point near Washington for free, which was a pleasant surprise! Overall, a good experience.

Like: First time traveling so far away from home and the staff helped get us to the correct area of the airport by dropping us off instead of trying to navigate through the garage to the shuttle back to the airport!