Smooth service, great customer service.

we got really good deal, since it was out of season. The car was not in a great shape, but If was really good deal so I could not complain.

Everything was fine

Rental office is adjacent to car pick-up (unlike other rental offices at Fiumicino). Friendly staff, good English, quick transparent process. Overall great experience. Metano is hard to find in Italy - try to avoid Sings point to "Autovia" - which is also "Ecovia"

Booked a Fiat 500 or similar. We got a Panda which was ready for the knackers yard. The accompanying document was highlighted with numerous bumps and scratches with a broken wheel trim. A yellow warning light came on soon after driving away and each time I turned right, the front left wheel screeched. It was a little unnerving when going up hairpin bends. At night the dipped lights were dim. The mileage was over 102,000 km when collected. When dropped off Pablo the Panting Panda, the rep didn’t really care after I told him about the faults. Cheap yes... Cheerful no...

Great service. Even reduced the price. Good comms. Just need to make sure I pick another hire car company.

Only downside was the drop off, we kept missing the turning as it wasn't sign posted very well. The staff were extremely friendly, and spoke good English. Everything was good with the car, it was clean and exactly what we wanted.

Very easy to use, happy with the correspondence of emails reminding me of what I needed to take to pick up/ drop off. Easy to understand language.

Do not rent from Ecovia/Autovia. I picked up the car at the airport, drove it to a gated residence, and parked it and didn't drive it again until I returned the car to the airport. When I returned the car, they found a "scratch" on the Back of the mirror and Ecovia wants to charge me about $160. This is a ridiculous and frivolous charge. First, it was late at night, dark and rainy when I picked up the car. I did a cursory inspection of the vehicle but who checks the back of the mirror for scratches? No American company would charge you for this. Just look at the attached picture ! I'm sure the scratch was already on the car when I picked it up because it was parked undisturbed in a garage at a residence. Maybe I was penalized for not purchasing their insurance. I appealed the charge to Ecovia/Autovia to no avail. The other practice that this company did was to give me the car with the tank 2/8ths full of gas. When this happens, the customer Always returns the car with more gas because he/she does not want to be charged. The customer deserves a car with a full tank of gas at pick-up. Start-up rental companies like Ecovia with unethical practices like this should be avoided. They drive you to the major car rentals where you know you will pay more but they won't try to screw you like Ecovia is doing to me. The low price isn't always a good deal. It bothers me that this company is getting away with screwing me on such a frivolous charge. Just look at the picture. I will not rent from Ecovia again. Buyer beware of Ecovia/Autovia!