We Take time for pick up the cars more than 30 minutes

Cheapest isn’t always best

It took me 3 hours to find the locating and pickup my car. And the worst is when I dropped off my car, it took ages to finish the process. The bus shuttle is not convinient. It took 30 minutes to arrive. I ended up taking taxi and paid £20 as I almost my train. It is ripping off. They charged me £135 for stonechip. Avoid this company. And also pay more money and don’t choose Airport rental company. Trust me it is not worth it.

Great inconvenience caused on the collection day.

I would like to find out the complaints procedure. While the car we got was fine, we were lied to in terms of what cars were available, this kept changing, we were made to buy extra insurance on the basis of a different car being the only available one (turned out not to be true when we actually picked up the car). We booked an automatic specifically, and were told would would need to wait 6.5 hours if we wanted that. This review form didn't work the first three times I tried to submit it. Had to come back to the page multiple times.