Counter staff advised that we had booked surplus insurance and sorted it out for us. Very helpful indeed.

I put the lowest points possible for each category in order to stop anyone else form going through what i went through. I fact the car was okish, and the ease of drop off was fine. The pick up was a bloody nightmare, with a bullying man trying to upsell me Insurance which i didn't need, getting very loud when i finally refused, and as he was trying too deal with 3 other angry people at the same time, it made me very upset, after a 28 hr flight from NZ. Hi name was Krish. Never ever again will I set foot into such a shabby and shoddy business place.

Ok

Car, staff and value for money all excellent. Far too long to get the car-1.5 hours is unacceptable in my opinion.

Yes all was good.

Service took ages. Car wasn't clean which made it hard to detect damage already to vehicle. Problems with system which took too long. Staff were friendly but overall won't be going back.

If you follow the small print of your hire agreement everything will be fine, if you don’t expect to part with more of your money if you want to take the car!