Had much much better

The queue time was relatively long, all information needed to be entered on site, and the cars were only brought over after we arrived. The parking lot is located outside on a one-way street, which makes the process slightly inefficient.

Excellent service, the process was very smooth.

Good service

Good service

Aircon wasn’t working and had to drive back to airport for a replacement car which was a big hassle - no apologies or recovery service of any form by Budget.

Like: Car was new and in good condition. Best part is, got it at a great price after discount. The staff who showed us our car was friendly and honest.
Dislike: The staff at the counter could've been a bit friendlier (then again, it was close to midnight and they were probably tired). Although we took full coverage on the website, the staff at the counter still suggested we took a separate insurance at extra charge - which confused us as to why we should be taking 2 separate insurances. We decided to forego the offer of course.