Beware of off-airport locations

Picking up the car was convenient. At Hertz, there was no need to queue, while at the same time, there were many people in line at Thrifty. If the daily price difference isn't significant, consider Hertz. Although they claim 24-hour service, on the last day, I tried multiple times to extend the rental by phone but couldn't get through. The next day, I accidentally went to the service desk next door and was able to extend the rental with an agent. The price was slightly higher than the daily rate on QEEQ. When asked why no one answered the phone, I was told that no one picks up on weekends. So, if you plan to extend your rental, call on a weekday! Also, when I inquired about insurance, it seemed there was no third-party liability insurance, but the reservation on QEEQ included it. Luckily, there were no issues. So, if you're not in a hurry when picking up the car, take the time to inquire about third-party liability insurance!

Wanted a choice of car really and didn’t get it. Car average. No heated seats.

Booked for a sports car and was told there were none available. Asked to be given a standard car at a lower fare and was told that it would cost me more to do so. Was given a Cadillac that smelled like stale cigarettes and was dirty.

No issues with EasyRentCars.

Only issue was the writing on the passenger side window and several small scuff marks on the Evoques body. Would have expected a bit better external detailing for a high end SUV

Booking was smooth and easy. Great experience and great price.

The car booked not available up grade to larger vehicle ,there was a problem with that vehicle so offered further upgrade to a superb SUV which turned out to be great for my trip this vehicle had just been returned looked ok to me but asked to wait a while so the agent could wash and valet this accounts for pi k up delay very impressed by service from Rebecca as very busy site a great customer champion for hertz

Booking platform easy to navigate and simple to understand ,l like being able to see total cost and being able to pay in sterling upfront a boon ,well done will certainly use again and have recommended to my brother to use on his trip to UK from America,