Excellent

It was very convenient to extend the rental period via phone, and the insurance coverage was comprehensive. The service was excellent, making it reliable and hassle-free.

The staff were very enthusiastic, but there were additional sales pitches which you can choose to ignore. When returning the car at a different location, there wasn't a counter at the airport. You need to call, and someone will come to pick you up and take you to the company to return the car.

Like: Vehicle was comfortable and very good gas mileage
Dislike: Vehicle should have been serviced better before being released for this rental.

Like: That after a V E R Y L O N G wait, I was offered an opportunity to upgrade
Dislike: Too many staff behind the desk not attending to anything, then saying the computers were down, resulting in overly long wait

Like: I was given champagne and I paid for beer!
Dislike: Can't think of anything.