Dislike: The queue at Gatwick was the only bad thing. The staff was working hard but there was only 2 of them. We waited over an hour and had just got off a 21 hour flight.
The staff were all so helpful. However when we arrived at Gatwick there was only two members of staf
J.crabtree
United Kingdom
Reviewed: Fri, Aug 17, 2018
About Europcar:9.2/10
Like: The ease of the booking and the car was amazing Dislike: The queue at Gatwick was the only bad thing. The staff was working hard but there was only 2 of them. We waited over an hour and had just got off a 21 hour flight.
Vi blev debiterade för en saknad del inne i fordonet som vi inte hade kännedom om när vi hämtade fordonet. Personen som mottog fordonet sa att han måste notera bristen, men inte skulle debitera oss, vilket man sedan gjorde. Vi har bett om att få pengarna tillbaka.
About QEEQ:10.0/10
Jag hoppas att man hjälper oss att få tillbaka felaktigt debiterad kostnad.
We waited an hour and a half to get the car it was chaos . The time some people where at the desk was purely down to Europacar trying to sell them extras. One family where at a desk for 35 min and other individuals took 15 to 20 min each crazy when I got to the desk I got my cat in 5 min so the management of the customers at the desk was the issue.
It ruined my plans for the day as we where so delayed.
.
Europcar were terrible. They tried to upsell us on the car we'd booked and then tried to do a dodgy on the figures - after 24 hours flying we didn't need this hassle. We were in the office for nearly an hour!
Then on return we were told there'd be extra cleaning charges because of a bit of sand in the car!
I would never use Europcar again!
About QEEQ:8.0/10
All fine.
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The staff were all so helpful. However when we arrived at Gatwick there was only two members of staf
Dislike: The queue at Gatwick was the only bad thing. The staff was working hard but there was only 2 of them. We waited over an hour and had just got off a 21 hour flight.
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