CAR RENTAL REVIEWS ON AVIS IN MONTREAL

La personne responsable du ramassage n'était pas très agréable... Au retour il en été de même, pas un mot, que des gestes...

I could not even pick the car up. The attendant was extremely rude. He told me that I would have to wait at least 4 hours for the car to be there and to just deal with it. I understand unexpected events can happen but there is no need to be rude about it. He told me he tried to contact me and when I said I hadn't received any calls he told me doesn't have my phone number. So I asked whether he sent me an email, he answered that they don't do that. I wondered how he "tried" contacting me... I, then, gave my number and asked him to call me when the car was ready. He never called me back. I had to go rent a car elsewhere and pay extra. This is hands down the most unprofessional and rude experience I have ever had at a car rental place. I will never ever rent a car from that place again!

Très belle voiture, agréable à conduire, accueil chaleureux

Service parfait, à refaire

Upgrade de la voiture ! Une superbe voiture ! Suréquipée, vraiment parfait pour de longs trajets !

Un service client de qualité vraiment !

La prise en charge au Complexe Desjardins, à Montréal, est toujours agréable. Service attentionné. J'ai obtenu un surclassement de véhicule et on m'a permis de le remettre à l'aéroport, ce qui m'était très commode.

Je dirais que le processus était clair. Le "Price Drop Protector" n'a pas fonctionné, mais on m'a envoyé un avis pour me le confirmer. Je trouve que QUEQ envoie trop de messages par courriel et qu'il y a trop d'offres complexes supplémentaires.

Waited hours before getting the car.

The staff at Montreal were fantastic. The car was excellent.

That was great.

El auto funcionó perfecto para el propósito de el viaje. Fue entregado en excelentes condiciones. El personal de la empresa siempre fue muy amable y nos ayudaron con un incidente que sufrimos, todo excelente.

Realizar la operación fue muy fácil y el precio muy bueno.

Horrible customer service. For one, the guy at the pick up didn't seem very motivated. He did not offer additional insurance, or rather he gave more information about it reluctantly. He seemed stressed, like he didn't really have time, and he got more stressed when I asked additional questions. For two, when I had an accident and couldn't return the car, it took 2.5 hours!!! on the phone to clarify things. Had to recall several times and each time got a different information than in the call before let alone the person didn't seem to know what was talked about in the last call. Also, the company said they would call back, which they never did. I had to find out myself bothering other people that things had to be taken care of.

A ma grande surprise, j'ai pu récupérer la voiture que j'avais loué, personnel accueillant et le retour sans aucun problème.

le meilleur rapport qualité prix pour la location de ce véhicule, je n'ai eu aucun problème pour ma réservation.

Très bon staff et surclassement en prime.

top car and service

Easy

Excellent service of staff at the pick up office. Everything was explained and entire process went smooth. Helpful staff in garage. Car was new, clean and had many comfort features. Btw. Avis is very well known company almost all over the world.

Initially I was distrustful of QEEQ as this is not very popular booking agent in Europe. Especially I was booking car in Canada. However, evrything was fine, absolutelly no issue. Definitelly, I can recommend them.