CAR RENTAL REVIEWS ON THRIFTY AT KONA AIRPORT, KOA

Easy process and good service.

The wait to get the vehicle was long, over 45 mins. but the process of getting the car was quick. The vehicle was perfect for our trip as it was a Golf trip and needed all the extra space for gear. Drop off was quick and easy.

Booking process was easy. needed to rent a specific vehicle due to the space and occupants inside.

The people in Thriffty let me buy an additional insurance from their company even he know I bought the insurance from Easyrentcars

スムーズでとてもいい対応をしてもらえました。満足しています！ 2度ほど車に傷がつく出来事がありましたが、全ての保険に入っていたので簡単に手続きをして車も変えてくれました。助かりました。

予約しやすかったです

Just receiving the first car, I found that the car is not filled up, so I asked to them to fill. Then I left the airport then found a strange noise from rear right region. I returned to the airport to ask exchange, which they were willing to accept to a better car. I satisfied the overall response, but it took too long time.

It is easy to reserve a car however it is not easy to understand the detail of insurance especially to foreigners like me. I also recommend include the addition of the second driver because it took certain amount of time for me.

The staff at the counter used hard sell methods to try and force / convince me to buy additional liability insurance. The staff lied directly to my face claiming I would have ZERO liability insurance if I don't get Liability Insurance Supplemental (LSI). As the name already implies LSI is additional (supplemental) insurance. This is optional because the rental company is already required by state law to ensure at least minimum required liability insurance. This would have added additional 40% to my total rental cost !! I had to vigorously refuse several times until the counter staff reluctantly -- and still insisting I would be at extreme risk without any liability insurance -- gave in and finally let me leave. Apart from this rude and quite threatening behavior, the vehicle was also in rather poor condition: - very high mileage (over 33,000 miles) and dirty interior - vehicle tire maintenance warning active from start of rental, so clearly the required checks and repairs were not performed during vehicle return processing - I literally had to demand that staff at vehicle handover join me in inspecting the vehicle to record any existing damage. I will NEVER AGAIN rent from this company.