This rental ended up costing more than USD$900 with no clear explanation. This is outrageous and I have received no assistance whatsoever from multiple employees at your offices in Bologna Airport and Milan Malpensa Airport. The amount far exceeds our agreed contracted to price without any justification.
What a TERRIBLE experience. I waited with dozens of other people for 90 minutes!!! Totally unacceptable. And the manager was clearly uninterested in the situation. We didn’t get the car we rented but I just couldn’t wait any longer. I will not rent from Budget again.
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B.Petrovic
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