Car was good but Newark return process wasn't smooth. I left the car with the keys in it (as I was told). I had to call them to make sure they checked the car in.
“Wasn’t a great experience as the car broke down and no help.”
About Budget:8.0/10
Car broke down. Battery flat and warnings up on dashboard. Tried to call Budget road side assistance but got nowhere. Tried to call drop off point but no response. Couldn’t get the car back on time because of this. Ended up paying someone to jump start me and finally got the car to an alternate drop off point. Fella there was very helpful.
“BUDGET = voiture sale et en très mauvais état. Pneus lisses !!!”
About Budget:5.0/10
Voiture ne correspondant pas à la catégorie réservée, sale et vieille avec des pneus lisses et de marques différentes. J'ai du changer deux fois de véhicule avant d'en avoir un de la bonne catégorie !!!
“Very easy, and no confusion from any part. And the price was unbeatable. I live in DK, got car @ EWR”
About Budget:8.7/10
I Called two times from Denmark to Budget in EWR. First call I talked to a local guy Who was rude and completely useless. Second call, I got an South East Asian guy, who was very helpfull and solved the issue.
About QEEQ:9.0/10
You shoul consider expressing more clearly, which company you actually are renting from. In my case Budget. Could have missed it...
The vehicle was in really bad condition
Every time I braked the whole car would shake.
Every time I drove fast the car would star making noises, the pick up speed is really bad.
The service of the staff of budget was pretty grumpy and when I went into the office there after dropping of the vehicle the lines were so long I would have missed my flight if I would have waited in line.
I don’t believe I should be paying for this rental and I expect a refund.
Car was great. EWR new car rental arrangements aren't the greatest.
Only one staff menber was available for Avis & Budget till nearly my chance, so there was more waiting time.
Staff service was very proffesional. Great.
I made a reservation for a Ford Explorer because of its cargo space but I got a Nissan Pathfinder. It was very disappointing because we had so many bags and had to put bags in the second row with the passenger.
“Bad expeience and not match my order expectation”
About Budget:4.0/10
The car was very noisy and when noticed it was too late and far to return to replace. It appears that had been used extensively before, almost 100,000 miles. I was busy in my business purposes and short in time to call or replace it during the trip
Also the size of it was seem smaller and not at the level in the order of mid-size SUV.
About QEEQ:7.0/10
I communicated with your whatsapp channl which was responsive.
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