CAR RENTAL REVIEWS ON EUROPCAR AT NAPLES INTERNATIONAL AIRPORT, NAP

The waiting time was acceptable. I mistakenly booked the wrong date, a month late. Ended up renting a new A5 convertible at the last minute for 500 euros a day.

It's quite convenient. You handle the paperwork at the airport and then take a shuttle bus to pick up the car. All rental companies share the same shuttle bus. However, the nighttime shuttle bus driver can be very strict and only allows around ten people on each ride. But other pickup locations aren't too far from the waiting area, and if needed, you can walk to them.

It's an established brand and pretty good. There were a lot of people, but everything was well-organized.

There is a big line for the shuttle service, and even longer line for Europecar counter. It’s not the amount of people, it’s the fact that they try to sell you extra insurance and work very very slow. They gave us a fiat500, except from the nice exterior, the car is very uncomfortable, and can’t withhold the mountain roads

The car provided was of a different standard. Instead of BMW 1 series only one model was offered, i.e. Fiat Tipo.

Everything went smoothly. I chose full insurance, booked an Opel Grandland, but was given a Citroën DS4 diesel version with just 1600 kilometers on it. It was a new car with wireless CarPlay and very fuel-efficient—only cost 46 euros for fuel during a 6-day road trip in southern Italy. They only charged a 100-euro deposit, and the refund was processed on the same day after returning the car without issues. The only inconvenience was that, possibly for safety reasons, the rear doors couldn’t be opened from the inside and required someone to open them from the outside. Similarly, the trunk could only be opened with the remote after turning off the engine.

The staff were professional and efficient, making the pick-up and drop-off process very smooth, with no excessive sales pitches.

EUROPCAR is a good car rental company. The car had a few minor scratches when I picked it up. To avoid any issues when returning the car, I took photos of the scratched areas during pickup. The return process was smooth, and they didn’t inspect the car in detail. The deposit was also refunded promptly.

Europcar was informed by Easyrentcars that I will be late to pick up the reserved car. Despite that, I was informed that the car I reserved was gone and I had to pay extra for another car.

The car I picked up didn’t have a full tank of gas. It was late, and I didn’t feel like arguing with them. Everything else was fine!

The process was quite fast

We had to wait two hours for our car at Naples Airport: the ticket system is inefficient, the rental desk too small and understaffed. After the theft of our rental car (1 week into our stay in Italy), we were unable to contact Europcar by phone. They put you on hold for hours, then put the phone down on you or tell you to ring a different number. And they won’t call you back! Absolutely shocking!! We eventually got a new car but it took three days and two long journeys by public transport to get it sorted. Don’t use Europcar!

Very satisfied

Picking up the car was a very unpleasant experience. After travelling for 15 hours and walking 15 minutes to the car rental facility with all of our luggage there was no order at the rental counter. There did not seem to be a line and everyone was crammed into the small space to rent cars. Took some time to find the kiosk to sign in to get a "number" but had to listen for our name to be called. Then it was high pressure to buy additional insurance which I did not want to buy. I had to argue with the woman at the counter to decline the insurance. It took more than an hour to get the car. Thankfully, drop off was quick and easy.

Very easy to use. Wish service at Europcar was as easy