Car was in a different terminal than where I landed....Europcar was kind enough to bring it to where I was. Though the car was in a usable but damaged condition at various places. They were kind enough to note the same on the contract but I expected to get a car in good condition.
I rented a Tesla, having never driven one before. The Europcar agent Herman was very helpful in explaining the basics to me. I would definitely rent through them again.
Меджер предложил два варианта:
Ждать забронированую машину 2часа или взять более дорогую и уехать сейчас. Развод чистой воды! Пришлось согласится так как был с ребёнком.
Плюс называет итоговую сумму в евро, списывают в долларах с комиссией, без предупреждения! С начала берет карту, блокирует деньги, потом даёт читать контракт! В итоге заплатил на 120 евро больше чем планировал.
The staff at the counter were very helpful. The car we originally booked had an issue during the prior rental and was not available. But, the staff offered multiple options, including an upgrade at the same price, to help resolve. Once that was done, the check-in process was very quick.
The promised car Mercedes MB class was not available and we were offered Audi Q2 at an additional cost. Since, both fall under intermediate category to the best of my understanding, I would like to know the rationale for additional charge. Otherwise the booking and pickup process was fine. The drop-off was smoother as at the time of pickup, the person was not readily available.
About QEEQ:10.0/10
The portal was user friendly and showed options that were not available at other sites. I am happy with the services and would like to book again. One thing that can be done better is the inclusion of filter of vehicle transmission and refinement of existing filters.
“Excelente servicio al compter, coche bien equipado y espacioso. Lastima olor y rastros de cigarillo.”
About Europcar:7.3/10
El vehiculo bien equipado, espacioso. El tiempo de proceso para la firma del contrato fue un poco lento. Lo negativo y desagradable fue la atencion del personal que entrega el coche muy poco amable y muy apurado, ademas el vehiculo tuvo una limpieza somera, rastros de cigarrillo sobre las alfombras y un fuerte olor a cigarrillo.
About QEEQ:7.0/10
Excelente plataforma de reserva, completa y facil a reservar. Ademas buena asistencia en caso de dudas.
A too long of a process to get the car keys. I wish the staff was more informative as far as what is needed if traveling thru different countries, tolls, etc.
Specified vehicle not available.
Offered slightly smaller automatic alternative.
Whilst easier driving the overall comfort levels were affected due to a lesser amount of luggage space
I was running late to collect the car so I contacted Europcar directly and they said it wasn't a problem due to my pre-paying but when I arrived at the counter there was a problem as the car was no longer available
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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