The worst experience with Hertz I have ever had. They tried to sell third party liability insurance even though the contract clearly said it was included.
“Buen servicio pero ojo con el clonaje de targetas”
About Hertz:9.0/10
Fue el único lugar que di la targeta y a los pocos días había un intento de uso fraudulento para sacar USD (estaba en Mexico). 100% que hubo un intento de clonaje de la targeta. Mal uso dadas privadas por parte de algun trabajador o zero confianza en la protección y privacidad de los datos de los clientes.
El auto fue muy sucio, especial los cristales a dentro. Ademas huvo todavia traces de pegamiento de etiquetas del auto nuevo.
la atencion del personel, especialmente a la devolucion, no fue coordinada y muy chaotica. Me dejaron esperar mas de 30 min en el bus.
Reservé un vehículo Full Size (el modelo de referencia era un Passat) pero no lo tenían disponible en la sucursal. Me dieron, en cambio, un Cavalier, considerablemente más austero, pequeño y limitado con respecto a lo que originalmente reservé.
“Cheaper than a bottle of water, for 2 days (incl. damage).”
About Hertz:9.7/10
Someone reversed into me, and the dent/scrape across two doors only ended up costing £40 to repair (which I claimed back on Amex ins.) but Hertz took 2 months to provide the damage invoice, so if I hadn't been able to stop back at the airport office again a couple of weeks after returning the car, it might have been too late to claim.
About QEEQ:10.0/10
All good, and with the bonus points I (easily) built up, the entire 2 day rental cost £1.30.. unreal!
“QEEQ are good but don’t hire in
Mexico with hertz.”
About Hertz:4.0/10
Crooks. Try and overcharge you at the start with fake fees then took 400 USD of my account and refuse to engage or return. Do NOT hire a car in Mexico.
Hertz Invoice me at drop off 791.63 US$ (16379 MXD) instead of 687.67 US$ as agreed with tour services.
I paid 103.87 US$ more as agrred at the reservation.
About QEEQ:8.0/10
Hertz Invoice me at drop off 791.63 US$ (16379 MXD) instead of 687.67 US$ as agreed with tour services.
I paid 103.87 US$ more as agrred at the reservation.
“Good experience but much unclarity when it comes to insurance policies (Hertz vs EasyRentCars)”
About Hertz:7.0/10
Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz
About QEEQ:8.0/10
Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz.
The price drop check worked as I was hoping and I got a refund of a small amount. It was a good discovery.
We were pressured into additional insurance even after showing we had comp and collision, as well as insurance through my credit card company. They would not let us have a vehicle without singing on for more liability insurance. A complete shakedown. Very unsatisfied.
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D.Jimenez
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