GOLDCAR CAR RENTAL REVIEWS IN FRANCE

We could not process the €1,100 deposit on any of our credit cards- so forced to buy the €300 premium insurance. After car hire finished we were sent a bill for €106 for cleaning fee and let delivery.... this was NOT communicated to us before we took the car hire. So for a $200 car hire we have now payed in total $800 !!!! This is ridiculous. And something we simply cannot afford. We will be contacting our credit card company to dispute the final charge. And very disappointed with this experience. Alan and elizabeth peacock

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The lady at the counter of basel MLH Airport was super rude and did not have the car inspire I waited one hour .

The person I dealt with at the airport counter was exceptional, as was able to speak both English and Italian, very pleasant and efficient

No issues

It was an absolute zoo at the counter. A full hour of wait. No line. No priority even if there was a number distributor....they did not use it. The staff person had to type all the info even if had fill all that in at the time of the reservation.

Absolutely terrible, car was not clean and smelt of smoke, service was terrible and queued our the door. Pay the extra to avoid this monstrosity

Super smooth & Easy collection and drop-off as always!

Super smooth booking as always!

Courteous staff, car in decent condition if a little worn. Returned without any hassle. Would recommend to others.

Easy to use and found a good deal. Important to be very clear on the conditions around purchasing insurance though, as this did lead to a longer pick up process than expected.

return was smooth and enjoyable. The pick up whole process is horrible and full of inconvenience. The Goldcar doesn't accept amexrican express. When charge the debit car 1400 euro for deposit, they just do the conversion and make it 1260 Pounds themself . then when they later return deposit, they then return 1400 euro which converted automatically to 1200 pounds like market rate. So we just loss 60 pounds for nothing by the Goldcar customer named Hugo service person incompetence work.

your pick up instruction was clearly wrongly written in the voucher as there is not shuttle bus from Goldcar to pick us up. We simply need to go to the Goldcar stand ourselves. Finding Goldcar stand is not difficult if not mislead by the Qeeq Voucher

Great convenient location so close to the airport, smooth drop off and fly.

Smooth as always and money saved again with price drop, fabulous!

Une bande de voyous , menteurs , arnaqueurs . Ils ont commis une erreur ( où volontaire ) dans le positionnement d'une rayure existante ( avant location ) et au retour ils m'ont enlevé 234 € en me disant que c'était moi qui l'avait faite . Nous sommes allés voir ensemble le véhicule avec l'employée , elle m'a dit qu'elle devait demander à sa responsable , à son retour elle m'a dit "c'est OK , c'est bon" , elle m'a fait signer sur 1 tablette , sans que je puisse voir la page entière et 2 jours après , ils m'ont débité 234 € sur la caution encaissée de 1240 € . Ils ont un garde devant leur porte , ça veut tout dire . Je dépose une plainte la semaine prochaine à la gendarmerie de Vitrolles + un signalement au Prefet .

This time, Goldcar counter staff lady, N, was delightful!

V easy to use, thank you.

All good, no problems, deposit was a bit harsh!

Personnel très aimable et pas insistant pour forcer la vente

The lady by Gold car refused to let me take the car. she said that my driver license issue date not in English "Arabic'' only I told her that we can use google calendar converter she refused I told her that I did rent from gold car 3 times at same month same desk same website she refused

They had run out of Fiat Tipos so upgraded us to the next size up. This was welcomed as I think we'd have struggled to fit all of our luggage otherwise.

All Good

I always choose Golden car when it is possible because good price for services. Once you learn their rules they are pretty decent company.

Smooth process and really enjoy "rebook" feature once the price goes down.

Just what I expected , easy to find.

Was a little confused re description of pick up- stated airport but called it Goldcar downtown- a little confusing

Staff were not that helpful and the car was dirty inside

Great site and experience. Especially the auto-rebook

Smooth as always!

Perfect rental again!