HERTZ CAR RENTAL REVIEWS IN FRANCE

There is no way to communicate with them France Hertz because some problem in their call routing process. Informed India Hertz and US Hertz too. But they could not help. Also road side assistance there is no response in France

The Clio was a fine small car with very useful features such as Sat Nav, Cruise Control and clear display of speed limits.

The price was distinctly better than other agents were able to offer. I had to change dates and hire location - the cancellation, refund and re-booking were all achieved without fuss or difficulty.

I called the agency’s number on the contract to change slightly my pick up and drop off times but the automated system had glitches and I couldn’t make the changes. I wasn’t able to talk to a person and it kept sending me back to the beginning of the choices and changing into French although I chose the English version. I kept wondering had I had a bigger problem if the costumer service would have solved it or not.

Great, vehicle upgraded, helpful staff

Very easy to use

Hertz took an unexplained payment of £59:86 from my credit card despite the fact that I returned the car with a full tank of fuel and in perfect condition. I already had excess insurance cover and so declined this when I picked up the car.

QEEQ did not advise me that I would be charged an additional amount by Hertz so the very competitive price they offered would appear to be a con.

pick-up processing was very good, we could choose a car between five different and were luck to choose one with automatic transmission.

Drop off could have been better. Made me move between two offices in the rain and both did not want to do the final check of the car.

great

All staff at the pick up were helpful, including the guys cleaning the cars. It was helpful to be able to pick up and drop off on the airport site.

Competitive price and that's why I booked through QEEQ

Staff didn’t speak English which was bit problem.

Very Hard to join the office by phone. Easier by email but slow.

Excellent

Excellent

Was quite surprised and happy to get the exact car we rented (Mercedes Class A) and not a "similar" car. That was my most enjoyable car rental so far. Car was brand new and fully equipped.

Great experience. Will use again.

Comptoir rapide et membership gold retrouvée easy bien que la resa fut faite via EasyRentCars

Réservation pour l’heure suivante et tout était prêt à mon arrivée

Quick service

Nice service

Although there was a queue on arrival the efficiancy of the staff and number reduced any wait considerably.

The car was worth the hire and the GPS pretty good as well.

I still need help here. There was a small scratch on the front driver's side wheel and I need to claim for the insurance but that process is not at all clear. HELP!

Staff at pick-up and return is very helpful. But beware not to pick up between 12.00-14.00. It's their lunch time no one open the door for us. Or maybe it's not a big city so no one operate during lunch time

Booking platform is good but recommend to show why we cannot book on Sunday. This is not first time I travel by rent a car but it's first time I found that they not open on Sunday. So thinking about who rent on Sunday!

Our own car was in the garage and we ditn't know when is was finished. We had to go to our holiday adress 200 km futher. We asked if it was possible to call the bext day to hire the car 1 day longer if necessary. This was unfortanately not possible. We only cpuld hire the car at that moment for 1 day extra.

L'air conditionne de fonctionnait pas donc nous avons du revenir rendre la Renault Captur et en prendre une autre (une Fiat) qui s'est avere etre bien meilleure (air conditionne, carplay, camera arriere, consommation apparemment elevee et turning radius mauvaise pour une petite voiture). Donc au final c'etait plutot une bonne experience malgre le delais au depart.

Facile a utiliser. Tout sur une app.

The car was not the car we ordered. It was far too small for 4 adults and all our luggage so we had to have luggage crammed between two people. On charging even though we paid in Euro they have done their own currency conversion so instead of €182.98 we have paid €193.08. I am not at all impressed by this or the service of hertz in Paris. The deposit block also still appears to be on the card.