CAR RENTAL REVIEWS ON EASIRENT AT BELFAST INTERNATIONAL AIRPORT, BFS

My family are standing on the bus shelter for about 45 minutes. The company did not have a vehicle big enough to take the two adults and four small children. After waiting to get the car I was told I had to have insurance otherwise I was not going to get a car. I have hired cars from all around the world this is not the case. I explained I had an insurance policy that didn’t seem to matter despite showing him my certificate. The car had a great big dent in the side of it. Fortunately I took photos of the car before I collected it. The representative Aaron told me it doesn’t matter because I have insurance. I explained to him the dent already. He was not interested as I had insurance. There was one member of staff trying to run a business give lifts and answer the telephone. Absolutely terrible.

Aaron who was the assistant manager dealing with us at the Belfast International Branch was asbolutely brilliant!

Extremely pushy on upselling insurance. I do a lot of driving and hire a lot of cars yet even I was beginning to question whether I might need extra insurance. It was not a pleasant experience and other people less confident or who couldn’t afford the excess would have been scared into buying it and increasing the cost to five times the original price! I would rather pay more to one of the “big” companies who accept ‘no’ to do I want extra insurance and not worry about the car the whole time I had it. I was told that it would be, I think around the £100 mark plus £75 for every stone chip... I was visiting friends for an enjoyable weekend not having to worry about the state of the roads, the road to the pick up place is a joke! Not again. Not for me thank you.

Car, staff and value for money all excellent. Far too long to get the car-1.5 hours is unacceptable in my opinion.

Yes all was good.

Told by counter staff that my prepurchased excess insurance was null and void, Forced to buy insurance over the counter with Aaron stating that I would be liable for a £40k car, and any damage that was not reporterldnto the police and had a report... the insurance doubled the overall rental cost. Next, when being shown to the car assigned, it was not roadworthy, engine warning light & oil service and inspection light were showing on dash. Car was filthy both inside and out, not prepared or ready for collection in any way shape or form, so given all the warnings that Aaron had highlighted to me I point blank refused to accept this car. I was then offered a lesser model at a discount of 95pence! This car was 1500 miles away from needing a full service, it had not been cleaned, the staff member (Aaron) did try to sort this out, hoovering the inside and topping up the wiper reservoir with water (even though the conditions were sub zero temperature!) he also topped up the oil. The collection took over 1.5 hours and I left feeling angry, ripped off and not at all satusfied with my experience. It also caused me to be late picking up my guests from the airport. I’m not at all happy with any aspect of the rental from arrival at easirent to return of vehicle to them.

To be told had to purchase extra excess insurance was unfair as we had already purchased it via the booking to be told It wasn’t enough was ridiculous

Great car and helpful staff, would have been nice to understand the insurance process better before I arrived.

Online booking stated there would be no need to purchase insurance, but counter staff insisted it was only possible to insure through them, costing £40 a day.

Waited an hour for them to collect me. They gave me a car that was damaged on every panel then charged me £375 for two microscopic marks that they did not record when I picked the car up - scammed me because I did not take their premium insurance at £38 per day. Held me to ransom. Collection took a total of 2.5 hours because their software is faulty and rejects credit cards but takes them on another machine they have. I could go on......

I would give Easirent zero if I could

Horrific - made me pay more - I couldn’t even afford to eat that night because of it. Scammers the lot of them!! Verbally abused - swore at - shouted at - I pointed out that their office had cctv and he stopped shouting and swearing - after all that the car was dirty. When I left the car back they demanded they see my fuel receipt and told me if I didn’t have it to prove that I got fuel within a 5 mile radius that I wouldn’t get my £95 fuel deposit back!! Ever heard of gdpr?! AVOID

I will never use easirent again, in fact I will express my feelings to anyone else that needs car hire, the whole experience was horrible

The service was fine. The car was electric/ petrol.. and the fumes that came from the car was terrible.. causing both myself and my friend headache and very sort eyes. Had to drive with both windows slightly down, even thro it was raining. Mention this when returned the car and was told they couldn’t do anything about it. All I was told that it was being returned the next day..

Upgraded on pickup to a fab Volvo v40. Great service from the team and especially Jason. We had a great experience!

Aaron was very helpful and friendly

I am in the process of writing an official review of my experiences of renting a car from a range of rental companies in and around Belfast International Airport. A brief overview on renting a car from Easirent was that it was a difficult process, with little help or trust from staff and minimal customer service. From time of arrival to driving away the car took 2 hours and 15 mins. During my time having the Easirent car, I never felt comfortable having your car during the rental period for several reasons. All in all, the overall rating of rental was poor.

Car was ok for a family of four, but the service light was on when we collected it and the tyre pressure warning light came on on the last day.

The car should have been fully inspected before I arrived and any damage noted rather than making me do the inspection and risking missing something

Didn't realise that company not actually based within the airport but that didn't actually matter as we were picked up (and dropped back off) quickly and easily by staff. Aaron was really helpful and process was quick and easy. Returned car early without any problems.

I ordered a 7 seater with 4 cases, when we arrived, we couldn’t even get out passengers and cases in the shuttle to the car hire place hence 2 x trips back and forth to the airport. The car did have 7 seats but no other space, I did ask to change the car during the rental period, but was told there were no other cars available. We were pushed to up sell extra insurance and told that our ‘protectmyexcess insurance’ wouldn’t cover bumps on private land (car parks) and given examples to get us to buy the policy, not the worst car hire, but also not the best!

Booking platform was perfect