INDIANAPOLIS AIRPORT CAR RENTAL REVIEWS

Very good.

The car wreaked of smoke. I tried to return it for something else and was advised Payless doesn’t guarantee non-smoking cars. What? I had this car for a week traveling to and from my daughters volleyball tournament all week. This meant my family would have to inhale this second hand smoke all week long. Your company name should be Careless not Payless because I ended up paying more for a roomier car when other agencies offer roomier cars within the same class. And of course Carelss again for your substandard, second-class and negligent service to customers who do not smoke. Unacceptable!

Since it was Christmas, the staff might have been on holiday. The counter was shared with other companies, and there were not many people working. We waited for 20 minutes. The process was simple; they just checked the translation of my driver's license and took a deposit of 200 USD. After that, I could go to the parking lot to pick up the car. It took less than 10 minutes to complete the process. The car was upgraded; I got a Chevrolet Cruze, which was nice.

Very good

The van was dirty inside and out. Then they tried to pin a crack in the windshield that was there when we picked the van up.

The service was excellent, and the staff were very friendly.

Good service

Good service and easy booking.

The process is very simple, and the service is excellent.

Very good attitude.

Good car and service

Ok

The waiting line was a bit long.

The original car had a motor oil fault indicator, and they upgraded us directly to a Toyota RAV4.

Thrifty charged me for an entire extra day. Still waiting a week later on the refund.

Very quick, both picking up and returning the car were very easy.

Wasn't able to provide me with printed receipt at dropoff. Otherwise good.

Very good

We reserved a full size car and when we went to pick it up, the car that we were told when booking, we were told that the cars had been reclassified and it was now in the next size up so we were given a smaller car. We almost didn’t get all of our luggage in the trunk.

Customer service hotline is unresponsive.

Very satisfied