MIAMI BEACH CAR RENTAL REVIEWS

Good deal

I have been charged an additional two charges of £86 and £14 on top of the £171 with no explanation.

Yes, Very easy car rental.

Very useful

Good

Car drop off point right next to a petrol station so we could fill up easily right next door. Hertz pick up place a bit of a challenge as attached to a big hotel so not sure whether to go in hotel entrance or not. Lovely staff at both locations.

Easy process and all worked out as promised.

Waited over 30mins at the pick up and then further to get out of the blocked car park. Staff were helpful when finally got to them lol

Site worked great and the price was good, will use again for sure.

vehicle category not available, upgrade not available, ended up with a lower category vehicle (from large 7-seat SUV to Dodge Grand Caravan).

Renting and returning the car were both very convenient.

Four days into the rental, I found that a tire had a slow leak. I had to refill the tires every 5 days after that. When I called Hertz, I was told to just come in and that they would replace my vehicle...no problem. But when I got there, I had to spend over an hour...no vehicle except very small vehicles was available and worse than that I was told in robotic fashion bothy by the agent and manager that "according to protocol" I was responsible for repair of the leak. They would not listen to reason or the particulars of my story. This was extremely frustrating. This is not what I expect from a customer-friendly place.

Overall satisfied!

The vehicle wasn’t at the pickup and had to wait 1.30hr

We were provided GPS that has Latin language in Miami and we had hard times to turn it to English, the lady at the counter didn’t replace it and didn’t assist in changing the language for us Before providing the GPS they didn’t check if it’s in good condition or not, and on the way to Orlando we found it not working which caused us a huge delay as we got lost on the way and we had to use our mobiles to track our way to Orlando while we are being in a foreign country In Orlando we were over charged for fuel charges while having in mind we returned the car in FULL fuel, and they charged us for the GPS while we were informing the gentleman it was not working We were late for our flight and the office guy kept delaying us and asking us to pay for the fuel and the GPS despite what we were telling them to check in-front of us, and then they asked us to go look for the manager in another building instead of calling him for us!

Efficient and professional service

Love it

very nice

very good，so much！！！

The car was excellent. Service was a little disorganized in Miami Beach location

The booking process and price was excellent. I especially liked being able to receive Aeroflot Bonus Miles for my booking.