Great experience the car was brilliant and easy to use the app.

特に問題なし

良かった

The car was in a possible illegal condition although this only became apparent to us when we later stopped for food break and looked more at the car u. We noticed the tyres were nearly bald and that a plastic engine cover was hanging down and also throughout the hire a sensor warning light kept going on and off on the dash. The interior was unclean. We photographed the scratched and poor exterior before we left the pick up. The other issues became apparent later during the hire

Took over 45 mins to get the car even though we arrived an hour after the scheduled pick up time.

Not enough staff in Seattle office so had a long wait. We dropped car off early in San Francisco due to parking difficulties. We had been advised on the phone that we would get a refund for unused days but this did not happen. In addition we have received an invoice for a surcharge since we got home -for what? Very disappointing.

Address for pick-up from Avis in Seattle was incorrect so booking had to be altered.

The car was excellent and met my needs and expectations. It was superb. However the taxes and extra costs for top insutance were not included in the initial price which was disappointing and unexpected. In UK such costs are included in initial booking.

Great service but please include all costs at the beginning and avoid surprises in the office at pick up - taxes, top insurance and etc