OSAKA CAR RENTAL REVIEWS

The car was in good but the car navigation system was not working. I needed to use google map to lead my way in my whole trip. I have raised a complaint to the Nissan staff when I returned the car and requested them to fix the problem before giving the car to the next driver. Overall, the Nissan staff and the car were good and I had a good rental experience apart from the car navigation system.

Very good and helpful

perfect, everything and Nissan staffs perfect!

Space are just OK. Overall good.

They were very efficient, even return me parking fee for the pick up car parking fee. They were friendly and easy to communicate.

Well done QEEQ for making the rental easy.

Service staff is very helpful, and provides complete necessary information we need. Appreciated!!!

Fast and Easy to use.

the counter staff tried his best. I tried to understand from his point of view. The only problem i had was the battery failure to solve it promptly or give us adequate time to continue our journey . Thankfully , we have full insurance coverage against battery issue and rescue service.

Eric zhang and miss zhang have been very helpful and promptly replying my message and tried to solve my issue pertaining to my booking before reaching out to 3723rentacar and another supplier on the winter tyres

The only feedback is that the staff did not recommend us to use ETC pass for tolls payment

Nil

For this branch, the staff advise us to buy more insurance. When I told him that I paid basically insurance (included CDW) from the application already, he said it’s from the application (not from Nippon rent a car). The basic cost around ¥1,500/day, but I denied to pay more. He warned us, if something happened just a little bit destroyed. The dealer will charge us at least ¥150,000, luckily we drive safely along the trip. When we drop the car on the last day, the old staff urged us for the nearest gas station’s receipt before returning. But I told him that the receipt I put it at the hotel and I didn’t fill the petrol from here, so I showed him that the fuel scale is full and a little bit over scale too. Finally he is okay for that, but it takes time for a while.

For this application, I think a bit mistaken about the final dealer’s address and telephone number that not match from the address and telephone number that shows from the google map. But when I go to the dealer office, he gives me another telephone number for GPS setting before returning on the last day. From the telephone number that shows on the confirmation voucher is the another branch nearby these.

บริการดีมากก ไม่ยุ่งยาก ตอบแชทเร็ว

จองง่าย คุ้มค่า

Very good experience. If the pickup location instruction can be clearer, that will be perfect!

Arriving at the airport to look for the counter was a little difficult. There was no Europcar sign but rather Times so we were going back and forth looking for the counter. It’d be worthwhile having a number to text vs call if we were running late.

Process to get vehicle went smoothly. Knowledgeable staff

Command of English can be improved.

Include the ETC card as a mandatory add on. We had to ask the counter if ETC is provided. Cannot imagine moving around Japan without the ETC.

Location codes in the car navigation system did not work, and overall the navigation system was not useful because it did not find POIs.

Mr Wang was very helpful and he can speak Mandarin which was very convenient. I strongly recommend my friend to engage him again.

店が移転している知らせがなく、電話も変わっていて探すのが大変だった。予約８時にしていたが、ずいぶん後に返却が９時というメールがきて飛行機の時間を変更し、飛行機キャンセル料二万円かかった。他のレンタカー会社は８時なのに

Very good condition. Staff at counter is very helpful.

Easy to use the App.

The staff is nice, location very easy to find out and office time is so good. We get the upsized that bigger than the booking type the so insurance quite expensive shold be reserved earlier.

The custommer service very quickly responded and can solved the ploblem as well.

Overall car rental experience with Nissan was great, the car was in great condition, the hotline was helpful and car return process was easy.

The car rental reservation was done on the website with easyrentcars. Any changes to the reservation requires contacting Nissan directly.

Good

Good