The car was fine just covered with scratches and scuffs! Absolute rip off with the guy at pick up insisting that I take full insurance before letting me have the keys for a car that was already damaged! Ridiculous. Will never use this firm again.
“Good overall, would use gold car again. Have in the past with no issues too.”
About GOLDCAR:7.0/10
Have not received refund yet but told it could take 10 days.
Car had scuffs but identified on paperwork at collection.
Overall a good transaction, wait not too bad, car clean and tidy and no issues when using.
About QEEQ:10.0/10
QEEQ told me via chat I would only need to pay for the fuel used ie fill up before returning.
When collecting vehicle apart from the deposits which I was expecting I incurred a charge of 7€ of airport charge which I was not expecting. Not the end of the world but not aware
On uplifting the vehicle it was found to be very under powered for the road conditions. Contact was made with Goldcar Alacanti who were very helpful in relation to changing the car. On attending the car hire at the airport we were provided with another vehicle that had dirty seats, scratches and body damage not highlighted on the approved documentation. The car required an activation code for the entertainment system, Goldcar were contacted regarding accessing the code and advised they would call back but never did. We were overall very disappointed with the after care service of Goldcar.
“Really bad, I paid for an insurrance through Axa and Goldcar forced me to pay 260 euros for their in”
About GOLDCAR:2.0/10
The employee lied to me, telling me that I had to pay 150 for an insurrance to get the car, and she took 260 euros from my card, telling me that Goldcar refunded me back 110 euros, but they did not. Lies, thief.
“Was charged for late pick up (flight delayed), car was ok.”
About GOLDCAR:8.7/10
All was ok, except flight was delayed, we arrived to the counter bit later and had to wait in a queue, as a result of all this we were charged extra 42 euros for late pick up. Really did not think there would be difference before and after 11pm, if there was a charge - 42 euros was a bit steep, and none of this was our fault. So not happy. We were not even aware of it - in T&C it said there might be charge for out of hours - but no details - how much, after what time...
“Generally good car rental experience but surprise costs at pickup were disappointing.”
About GOLDCAR:8.0/10
Staff were friendly. On negative side, the high and unclear extra costs at the pickup desk were a surprise. When I asked how the €125 extra costs were broken down, I was told something like " €65 fuel (seems dear and I only used a half tank), €25 fuel service charge (?) and remainder in taxes(?)". Also, when I afterwards looked at documents they gave me, no written breakdown was included. These costs should all have been made clear at the time I was booking. This is my only real complaint about booking.
I have used Goldcar on numerous occasions and I have been very please with the product. Unfortunately on this occasion the outside of the car was dreadfully dirty and covered in bird-dirt. We were offered an exchange car but declined as we were keen to just get on with our holiday after a late arrival, 21:15hrs
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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